If you can help us keep our support queue just like this…
…then we want to hire you as our technical customer service rep.
This is a full-time, virtual position, meaning you can work from your home, the coffee shop, or wherever it is you work best.
(This is not for people looking for part-time positions or consulting contracts).
If you LOVE putting a smile on someone’s face, feel comfortable writing technical documentation articles, and are very comfortable with WordPress (html/css a bonus)…
…then I believe you’d be a perfect fit.
Keep reading to learn more.
About Social Triggers
I launched Social Triggers back in 2011, and it quickly became a top destination for business owners and entrepreneurs who are looking to get ahead in business and life. To date, we’ve reached more than 5,000,000 people around the world, have customers in 69 countries, and we sell online education products and software.
And that’s why we need you.
One of our flagship products ZippyCourses is growing at a tremendous pace and we need someone who’s loves helping people figure out how to make the software work for them.
In addition to answering customer support emails, we also need someone who can help us build out the technical documentation for ZippyCourses.
Ideally, you’ll have these skills:
- Very familiar with WordPress
- Some PHP experience
- Some CSS experience
- Some javascript experience
- Customer service experience
And your core responsibilities will be:
- Monitor primary support channels (HelpScout, Twitter, Facebook group)
- Perform initial response on all inquiries
- Create and use scripts for common responses to inquiries
- Troubleshoot minor technical issues for customers
- Educate customers on how to use features, either via explanation or by directing to the appropriate documentation resources.
- Escalate tickets for Developer support at the appropriate times.
Why You Want To Work For Social Triggers
Here’s the deal:
Working at Social Triggers comes with a lot of benefits. Here’s the short list:
1. You can work from anywhere (home, coffee shops, the park, or anywhere that you have a computer and an internet connection).
2. We offer competitive salaries for great people
3. We’ll give you health insurance (and pay for 100% of the monthly premiums*). If you need health insurance for more than yourself (like your family, and etc), we’ll discuss how that works more in detail later.
4. You’ll also get paid vacation days and some holidays off.
But here’s why you’ll LOVE working for Social Triggers:
1. You’ll be paid to do what you already love… putting a smile on someones face.
2. You’ll get to work in a fast growing online training and software company, where there are loads of growth opportunities now (and in the future).
3. You’ll be part of a company that has one main goal: Helping people get more of what they want (whether it’s in business or life). We change lives – and we’re proud of it.
Here’s What You Need To Do Next…
If you think you’re a fit for this full-time position, here’s what you’ll need to do:
Thing #1
Please fill out this short hiring survey
Things #2
Email your resume to careers@socialtriggers.com Please use the exact subject line: “Resume for tech customer service rep.”
If you do not use this subject line, your application will not be considered.
The deadline for this application is April 7th.
