Comments on: Warning: If You Handle Customers Like the NFL, You’re Screwed https://socialtriggers.com/superbowl-seating-disaster/ Internet Marketing Strategy Sat, 19 Oct 2019 08:06:45 +0000 hourly 1 By: Darren Scott Monroe https://socialtriggers.com/superbowl-seating-disaster/#comment-1003 Sat, 19 Feb 2011 16:02:54 +0000 http://socialtriggers.com/?p=1137#comment-1003 Oh D I am in Dallas and it was even worst because the weather shut Dallas down. So to add insult to injury people couldn’t go to the parties or other events as well .Major turnoff. I think you will see the Superbowl in Dallas come 2099 LOL

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By: Derek Halpern https://socialtriggers.com/superbowl-seating-disaster/#comment-877 Mon, 14 Feb 2011 12:52:25 +0000 http://socialtriggers.com/?p=1137#comment-877 Ha ha. Thanks. I’ve been doing the blog thing full time since late 2005. I know a thing or two 😀

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By: Martyn Chamberlin https://socialtriggers.com/superbowl-seating-disaster/#comment-876 Mon, 14 Feb 2011 12:43:45 +0000 http://socialtriggers.com/?p=1137#comment-876 Hey Derek,

Good #blogchat last night, huh? And you’re right, having a white background is a good rule of thumb, but not exactly a must. I made the tweet edgy to get lots of RTs and @s. It worked. 🙂

This blog is SUCH a breath of fresh air. Percentage wise, few bloggers get every aspect of their digital real estate correct, and you’ve nailed it. Awesome design, calls to action, headers, images, and body copy. It’s perfect.

Oh, and the article I’m commenting on here was really interesting too. I’m not an NFL genius so I won’t get any more specific than that. Something about keeping customers happy, right? Got it.

So yeah. This site is now gracing my Google reader.

Good times.

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By: Derek Halpern https://socialtriggers.com/superbowl-seating-disaster/#comment-872 Mon, 14 Feb 2011 08:39:50 +0000 http://socialtriggers.com/?p=1137#comment-872 They did do right by their customers, but it took them a while to get there. At first, they offered refunds, and then a free superbowl ticket. Then, later, they offered free airfare and hotel to ANY superbowl, which I think is fair.

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By: Howie https://socialtriggers.com/superbowl-seating-disaster/#comment-871 Mon, 14 Feb 2011 08:28:05 +0000 http://socialtriggers.com/?p=1137#comment-871 I had absolutely no idea that this occured, Derek.

Had the NFL acted in the way you advocate — that being, giving better seats to next years Super Bowl and arranging free hotel accomodations — the potential upside, longterm, benefit to them could have been much much greater in the positive publicity, etc. Had I been one of those 400 people, and was offered those accomodations, sure I’d be disheartened to not be able to attend that game….but, I’d also be excited to see the extent to which they were willing to make amends and accomodate me.

I’d probably write a blog post or two about it…tell everyone on Facebook….etc. The resulting positive publicity could have turned a bad situation into a very beneficial one to the NFL’s name and image.

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By: givejonadollar https://socialtriggers.com/superbowl-seating-disaster/#comment-863 Sun, 13 Feb 2011 21:01:02 +0000 http://socialtriggers.com/?p=1137#comment-863 If I ran my business like the NFL I would be a billionaire. Enough said!

🙂

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By: bob garrett https://socialtriggers.com/superbowl-seating-disaster/#comment-830 Wed, 09 Feb 2011 08:31:37 +0000 http://socialtriggers.com/?p=1137#comment-830 Derek

Yup you hit it out of the park. The NFL and Cowboys could of scored a touchdown but loss the game. Season tickets to Cowboys or Green Ba or Chicago at a minimum, double the number of tickets to next years Super Bowl – with all expenses paid and getting some of the affected attendees on cam with the offer, would have won the day. But they “cheaped” out and will pay $100X’s more for the mistake. The Super Bowl is big business ($10B in revenue) and a hundred thousand or so in offers – would have made this a win/win for everyone.

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By: Derek Halpern https://socialtriggers.com/superbowl-seating-disaster/#comment-822 Tue, 08 Feb 2011 07:13:53 +0000 http://socialtriggers.com/?p=1137#comment-822 Karen, did you read the article? By the looks of it, I’d guess no. I didn’t have tickets the Super Bowl game. And I wasn’t whining. I was merely suggesting that the NFL could have improved how they handled the situation.

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By: karen https://socialtriggers.com/superbowl-seating-disaster/#comment-821 Tue, 08 Feb 2011 04:05:47 +0000 http://socialtriggers.com/?p=1137#comment-821 Sounds like a major luxury problem to me.

People are dying from lack of food all over the world and you dedicate a blog post to whining about how you didn’t get to see your favorite team. It all sounds like a kindergarten kid to me.

All in all, 2400 dollars is a lot of money – and if you also get a ticket to next year’s game (which would become your once-in-a-lifetime-experience) it’s a fair measure.

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By: Peyton Ripley https://socialtriggers.com/superbowl-seating-disaster/#comment-820 Tue, 08 Feb 2011 01:37:38 +0000 http://socialtriggers.com/?p=1137#comment-820 Friend worked there as a consultant during construction and still knows people there so the info is solid. Here’s another interesting post. http://sports.yahoo.com/nfl/blog/shutdown_corner/post/Picture-The-worst-seat-at-Super-Bowl-XLV?urn=nfl-317895&cp=2#comments

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