Comments on: Malcolm Gladwell did it right (And why you must IGNORE some criticism)

By: Jonathan

Jonathan — Sat, 06 Jun 2015 00:37:15 +0000

I can’t get wistia video to work with zippycourses, derek. Where is the hotline for dire emergencies?

By: Jonathan

Jonathan — Sat, 06 Jun 2015 00:36:03 +0000

That’s one side of the story. =) But what WAS the story?

By: Spencer Goldade

Spencer Goldade — Tue, 02 Jun 2015 22:54:42 +0000

Worst advice: That I should should charge less
Best advice: That I should charge more.

By: Andrew

Andrew — Thu, 28 May 2015 12:29:45 +0000

Hey Derek thank you for another great post and great video! I would agree that the customer is not always right. Many times they will try to get something for nothing.

When I first started blogging online, one of the most helpful pieces of advice was to include an image with each blog post. This may sound like basic, elementary advice, but considering I’m not the creative/artistic type, this was something I knew I needed to improve on. I’ve also learned to make my own blog posts more engaging and colorful.

And then there will be people who will always have something to gripe or complain about no matter how much good you do. I’ve learned to avoid these people and distance myself from them since they do me no good.

By: Tims solutions

Tims solutions — Tue, 26 May 2015 09:33:44 +0000

It’s more like the customer is hardly ever right!

By: Rachel

Rachel — Tue, 26 May 2015 01:13:29 +0000

Agreed. The video editing is a little too stylistic. I love the content but the ‘cool factor’ makes it difficult to absorb. Just my 2 cents.

By: Tatiana

Tatiana — Mon, 25 May 2015 19:03:47 +0000

Such a timely video and post, thank you. I admit sometimes I let critics get to me, I do what I do with love and when I pour my soul, time and effort into something and I get a critic I tend to take it personal, I know I shouldn’t but I do. While watching this video, I started running a list in my head of the critics I’ve had and not a single one of them is my ideal client 😉 so thanks for this post! I’ve read Malcolm books but somehow I missed this. I guess it wasn’t relevant to me at the time I read it.

By: Will

Will — Mon, 25 May 2015 13:34:57 +0000

Hi Derek

Not a customer but a reader of yours 😉

I like your content however…

The cuts made it difficult to watch so I simply listened …NOT Unsubscribed.

Just thought to let you know …and I do matter 🙂

Don’t hit that button as I want to hear more from you.

Will D

By: Pippa

Pippa — Mon, 25 May 2015 00:29:43 +0000

The notion of “the customer is always right” comes from an era in which the person behind the counter was assumed to be fundamentally inferior to the person in front of it. Both the customer and the provider add value to the transaction: something valued in exchange for money (usually). If you provide something of value you are an equal in the transaction in fact, there’s plenty of money out there so, perhaps the provider is actually, a little more significant in the transaction. The customer has the right to distribute their money elsewhere if they don’t value the product but they don’t necessarily have the right to “lord” it over the provider.

By: Marsha from YesYesMarsha.com

Marsha from YesYesMarsha.com — Sun, 24 May 2015 22:26:37 +0000

Freakishly perfect timing: I just did a reader survey for my newsletter, and got hundreds of dizzyingly lovely responses. Then in the same week, I check my unsubscribes – I’m cool with knowing there’ll always be a handful, but like to check in from time to time – and of course one person has said something negative, kind of the polar opposite of what all those other people said.

Guess which one I was focusing on? 🙂

Thanks for pulling me out of that, and redirecting me towards my paying guys!