I’m working on setting up a testimonials page. I had some from my first store that were built in, the next platform I used I didn’t get any feedback at all even though there was a place for it, and the one I use now doesn’t currently have that functionality (although you can leave comments on product pages – they’re not really set up for that purpose I think?)

I have a story about a bonus too. I recently bought handmade (which is my market) in the way of a tool for some of my own work. I was super excited to have it arrive earlier than expected and to have a free gift included inside. I was so happy that I actually made the item my next product review and have put it out over social media a few times as well as gushing to everyone about my adorable new toy.

For the last point, while most of my products are self-explanatory, it goes without saying that including care instructions & use are a good idea. People forget, the listings go away, they may delete the emails, and it’s just pretty much industry standard to include that stuff when you sell these types of products. That being said I still hadn’t made it a habit which I’m now making sure to fix.

This info has given me some good ideas that I’m going to work on employing to increase customer satisfaction for my products.

Thank you.

Maybe Mike can elaborate a bit more, but what kind of product could possibly warrant PAID product training right out of the box?

If you’re going to sell product training for your own product, it better be damn amazing, because in this day in age it’s a standard to include with most products, not a paid addition.

However, the “free blog” won’t work for me, because it’s already free!

Maybe free video or something not on the blog.