Comments on: Can you BELIEVE Nordstrom? I was too far from them to get what I wanted… and their manager HAND DELIVERED it to me

By: John

John — Thu, 29 May 2014 19:27:47 +0000

Of course there is the Nordstrom customer service legend of a guy returning 4 tires there ( even though they don’t sell them). Part of the reason Nordstrom is more expensive is the quality. I’ve had a $200 pair of pants last about 4 times longer than similar stuff at other stores that are half the price.
I’ve also used a personal shopper there for years – one year they even helped me buy Christmas presents for everyone in the family (at stores other than Nordstroms).

By: Cheryl

Cheryl — Thu, 26 Dec 2013 13:26:39 +0000

You are so right on this one!!! I’ve got 100’s of personal experiences to prove it! Here is just one…. Years ago I had a large scale balloon design business… One super hot summer Saturday we had four events to do. Our helium tanks blew their gaskets at the last event and we couldn’t finish the job. We tried everything!!! We had done about 80% of the decor but still I felt horrible about “ruining” this brides big day!!! Since they were still at the wedding I wrote a quick note telling her what happened and wrote out a check – giving her a 100% refund. My employees thought I was nuts since we had pretty much finished all the decor. I believed that this was the right thing to do because otherwise she would always think about how we ruined her reception… I felt she wouldn’t think about all the work we had done… She’d always think about what wasn’t there… And worse yet, she’d bad mouth us all over town! Lo and behold once the happy couple returned from their honeymoon they sent us a thank you note AND a check for the entire amount!! They thanked us for our honesty, our caring attitude and our fantastic service. It ended up that they referred more clients to us than any other client we had!!! They even aaused us several times for other events!!
When you do as much as you can for your clients and treat them the way you would hope to be treated it comes back to you… And really, it doesn’t take anything extra to do the right thing!!

As for Nordstroms… So glad it worked out for you… I, on the other hand, quit shopping at Nordstroms years ago after having incredibly horrible customer service there THREE separate times!!! I even contacted the store manager to let them know that I was shocked after all the great things I had heard about their service. Nothing, nada, zip. Wish I could have experienced some of that service I’ve heard so much about, but no such luck!!

By: Chris Lalor

Chris Lalor — Thu, 19 Dec 2013 02:02:53 +0000

Derek,
Excellent video! The difference is in the approach and service. Life insurance prices are fixed. I sell all the top rated life insurance companies just like my competitors. You have to earn the business by educating the client on their options and providing excellent service.
Thanks,
Chris Lalor

By: Lacey

Lacey — Fri, 06 Dec 2013 02:44:58 +0000

Holy cow. This has to be one of your best, incl. comic bit, too. LOL.

I’ve been inspired lately & created a “Done For You” slogan library (a set of 4 by industry), accompanied by synopses of reasonings behind each one. All you have to do is get the slogans registered.

I’ve not rolled my slogan library out because, unfortunately for me, my inner-Editor rules with a whip, which causes quite a few bottlenecks with my inner-Innovator. >.<

I won't go to bed tonight until I've finalized that slogans sales page that's been saved on the back-end of my website. I'll make dayum sure it goes live tomorrow. Thx, Derek!

By: Vukasin

Vukasin — Wed, 20 Nov 2013 17:29:35 +0000

Very interesting post. It freshes me up. I didn’t know that you have so strong rules when it comes to taking care of your skin.

We all want power. We need it.

Thank you for the post!

By: Belen Quintero

Belen Quintero — Mon, 18 Nov 2013 19:36:07 +0000

Hi Heidi , how are you?
If you market their business than your business changes and your income now doubles. 🙂

There are many other ways you can add to their customer experience by simply creating a comfortable atmosphere in each of your courses.

Keeping in mind that it’s likely they won’t mind a personalized atmosphere since that is what they are likely to offer their clients too.

That being said an idea came to me, big and simple.
Coffee and family recipe homemade cookies to offer at your course. they will soon feel comfortable after you have let them know you made those cookies specially for them because they are important to you. 🙂

an idea to make way for more ideas.

By: abigail

abigail — Sat, 16 Nov 2013 01:51:33 +0000

ok I design alot of things ( DEREK YOU ARE SO CUTE! )
for my art- I could offer a custom design consult so that someone does not have to make the decision alone- I can help them with sizing and framing choices and help them with what decision to make.
I could also do a custom variation in colour for some of the work for their space.
I could handle ALL of the art buying for a larger space and arrange it, along with delivery to the door and charge for that.
With my etsy site, I am already thinking about putting together High end vintage sets so that people can have unique items that go together but without having to spend the hoards of time looking to put it together themselves… like nesting bowls- all vintage… like cutlery sets – all vintage… like unique mixes of dinnerware… etc etc.
For the gal above me-
It might not work, depending on where you work, but I think an “any hour of the day cut or style” charge lots of $. add to that a last minute notice charge!
If you are really busy already you could make one day of the week a day where people can walk in instead of booking an appointment- like, on mondays ( or fridays ), just drop in, no need for an appointment! you can still charge more and maybe they will have to wait, but they got to drop in…
that’s it for now!
abigail

By: Cyndi

Cyndi — Thu, 14 Nov 2013 21:16:27 +0000

This is the first video I have seen from you. I laughed and subscribed right then when you did that bit. I loved it! And, yes, I will pay more for convenience when I can. Time is more valuable than money (a renewable resource) to me.
I am brainstorming on how I can make things more convenient for my clients. I am a hair stylist and I do charge about $10 more than others in my area, in exchange for using the best products and making sure they are the only ones I deal with during their time with me. Other stylists I work with book so closely that people are always waiting or being put in another chair while they do a quick haircut in between services with that client.
Now I am thinking of how to impliment more ideas.

Anyone with suggestions for me, I would be ever so grateful : )

By: Michael | Next YouTube Star

Michael | Next YouTube Star — Wed, 13 Nov 2013 15:16:36 +0000

Another great video Derek!

I guess these days as competition is always getting tougher you really have to go above and beyond what the customers expects, in order to do well in any businesses you take upon yourself.

By: franklin

franklin — Wed, 13 Nov 2013 14:41:54 +0000

Great article !! Love it