Comments on: Is Symantec Store Using Ethical Sales Practices? http://socialtriggers.com/symantec-psychology-sales/ Online Marketing Strategy Wed, 16 May 2012 09:38:11 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Jeanette http://socialtriggers.com/symantec-psychology-sales/#comment-1288 Jeanette Sat, 07 May 2011 15:42:16 +0000 http://socialtriggers.com/?p=776#comment-1288 That saves me. Thanks for being so ssenblie! That saves me. Thanks for being so ssenblie!

]]> By: Tehillah Hessler http://socialtriggers.com/symantec-psychology-sales/#comment-605 Tehillah Hessler Fri, 31 Dec 2010 06:23:20 +0000 http://socialtriggers.com/?p=776#comment-605 Last summer I learned about this download insurance via an encounter with Corel. A few years ago I purchased an update to Paint Shop Pro (which I've been using since its inception) via download. I normally opt to Save the file to my drive prior to installation (for reinstalls when necessary), but it wasn't an option and I was extremely busy so I didn't bother to question the odd behavior. They probably had an opt-in for insurance in the shopping cart, which I obviously didn't select. Fast forward 2 years to a laptop crash. Disgusted with Windows Vista problems and the current crash, I decided to wipe my machine clean and do a fresh install of Ubuntu and Windows 7. As I spent a brutal day installing all my software from an external drive, I realized that I didn't have an executable file for the latest Corel Paint Shop Pro version. So I opened the PDF I had created of my Corel web site receipt and clicked the link to the download location. Guess what? It was no longer available! They had a newer version out and if I wanted it, I'd have to pay for it. I didn't want it, I was perfectly happy with the version I had been using and not willing to pay another penny for an upgrade. So I complained to "customer service" and they pretty much told me I was SOL because I hadn't paid for the download insurance - if I wanted the software I would have to buy a new copy! Despite the fact that all correspondence with them was online, it took them almost 2 weeks to finally tell me they didn't care about my business. During that time I still needed to work on client's websites so I explored other options and after evaluating Snag It during a FREE trial period, I decided I liked it - and TechSmith - better. Snag It is now running nicely and serves my needs better than Corel Paint Shop Pro - and the installation file is stored on my external drive should I ever need to reinstall. From this experience, I have decided to BOYCOTT any company that insists I have to buy download insurance. Computers crash, it's a fact of life, and that in itself is stressful enough to deal with - I shouldn't have to (and won't) pay extra for the privilege of being able to reinstall the software too! Last summer I learned about this download insurance via an encounter with Corel. A few years ago I purchased an update to Paint Shop Pro (which I’ve been using since its inception) via download. I normally opt to Save the file to my drive prior to installation (for reinstalls when necessary), but it wasn’t an option and I was extremely busy so I didn’t bother to question the odd behavior. They probably had an opt-in for insurance in the shopping cart, which I obviously didn’t select.

Fast forward 2 years to a laptop crash. Disgusted with Windows Vista problems and the current crash, I decided to wipe my machine clean and do a fresh install of Ubuntu and Windows 7. As I spent a brutal day installing all my software from an external drive, I realized that I didn’t have an executable file for the latest Corel Paint Shop Pro version. So I opened the PDF I had created of my Corel web site receipt and clicked the link to the download location. Guess what? It was no longer available!

They had a newer version out and if I wanted it, I’d have to pay for it. I didn’t want it, I was perfectly happy with the version I had been using and not willing to pay another penny for an upgrade. So I complained to “customer service” and they pretty much told me I was SOL because I hadn’t paid for the download insurance – if I wanted the software I would have to buy a new copy!

Despite the fact that all correspondence with them was online, it took them almost 2 weeks to finally tell me they didn’t care about my business. During that time I still needed to work on client’s websites so I explored other options and after evaluating Snag It during a FREE trial period, I decided I liked it – and TechSmith – better.

Snag It is now running nicely and serves my needs better than Corel Paint Shop Pro – and the installation file is stored on my external drive should I ever need to reinstall.

From this experience, I have decided to BOYCOTT any company that insists I have to buy download insurance. Computers crash, it’s a fact of life, and that in itself is stressful enough to deal with – I shouldn’t have to (and won’t) pay extra for the privilege of being able to reinstall the software too!

]]> By: Krishna http://socialtriggers.com/symantec-psychology-sales/#comment-570 Krishna Sun, 20 Jun 2010 18:41:52 +0000 http://socialtriggers.com/?p=776#comment-570 You are right, that doesn't make any sense, if I bought the software, its mine to download again anytime I want. Hosting and bandwidth are so cheap, Symantec is basically charging customers for something that should already be a part of the big price tag. This is not the first example of how Symantec's customer service lapses. Also, I hear their emails can be pretty "persuasive" - read using scare tactics :-). What's happened to anti-virus vendors all of a sudden? Cheers, Krishna You are right, that doesn’t make any sense, if I bought the software, its mine to download again anytime I want. Hosting and bandwidth are so cheap, Symantec is basically charging customers for something that should already be a part of the big price tag.

This is not the first example of how Symantec’s customer service lapses. Also, I hear their emails can be pretty “persuasive” – read using scare tactics :-) . What’s happened to anti-virus vendors all of a sudden?

Cheers,
Krishna

]]> By: Robert Donnell http://socialtriggers.com/symantec-psychology-sales/#comment-453 Robert Donnell Tue, 18 May 2010 13:57:48 +0000 http://socialtriggers.com/?p=776#comment-453 Absolutely unethical! I am increasingly convinced the Peter Norton is the anti-christ (humor). Seriously, products that cause PC problems, hinder performance and deceptive sales techniques... what more can you ask for? Absolutely unethical!

I am increasingly convinced the Peter Norton is the anti-christ (humor).

Seriously, products that cause PC problems, hinder performance and deceptive sales techniques… what more can you ask for?

]]> By: Martin Liverance http://socialtriggers.com/symantec-psychology-sales/#comment-446 Martin Liverance Wed, 12 May 2010 10:33:11 +0000 http://socialtriggers.com/?p=776#comment-446 Recently Symantec billed my card for $75.00 without authorization. I am a computer professional. I was buying a new Symantec antivirus product for one of my customers. I was not able to locate the customer to get their credit card, so I used my card to facilitate the purchase, billing them later for the product. Symantec took my card information and banged another $75.00 on the card a week later to pay for some other renewal products that the customer had overdue. They somehow justified it, but I was appauled. DON'T EVER USE CREDIT CARD INFO OVER THE INTERNET WITH SYMANTEC. You never know when later they might bang your card. Recently Symantec billed my card for $75.00 without authorization. I am a computer professional. I was buying a new Symantec antivirus product for one of my customers. I was not able to locate the customer to get their credit card, so I used my card to facilitate the purchase, billing them later for the product. Symantec took my card information and banged another $75.00 on the card a week later to pay for some other renewal products that the customer had overdue. They somehow justified it, but I was appauled. DON’T EVER USE CREDIT CARD INFO OVER THE INTERNET WITH SYMANTEC. You never know when later they might bang your card.

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