Comments on: Customer Satisfaction: How to Increase Customer Satisfaction in 3 Steps

By: Wilson

Wilson — Sun, 30 Oct 2011 23:42:48 +0000

This sort of reminds me of DIYthemes, because you get a ton of help in the forum after you purchase. This is a great article, I’m definitely a big fan of customer service too it’s like what every customer always want’s when they buy something.

By: Gregory Ciotti

Gregory Ciotti — Sun, 30 Oct 2011 20:02:41 +0000

I obviously can’t help but agree here.

Maybe Mike can elaborate a bit more, but what kind of product could possibly warrant PAID product training right out of the box?

If you’re going to sell product training for your own product, it better be damn amazing, because in this day in age it’s a standard to include with most products, not a paid addition.

By: rebecca from PA

rebecca from PA — Fri, 08 Jul 2011 20:09:40 +0000

Gosh there is so much to think about and so little time to apply it all! And then to figure out how to apply it to my niche…I am a little slow on that one. But I start to ‘get it’ the more I read your stuff.

By: serge

serge — Wed, 22 Jun 2011 01:44:18 +0000

Thanks for the tip, Derek. Now I see more stuff to rethink about my plugin sales. This after sale approach is the one that makes the difference. #2 is great !

By: Dave Doolin

Dave Doolin — Tue, 06 Jul 2010 02:11:37 +0000

Overall, excellent.

However, the “free blog” won’t work for me, because it’s already free!

Maybe free video or something not on the blog.